Refund policy

 

Refund Policy

 


Last Updated: 26.03.2026


This Refund Policy governs all purchases of services provided under the brand Nebyx and applies to all clients purchasing services through this website or any associated sales channels.


 

1. Service Provider

 


All services offered under the Nebyx brand are owned, operated, and legally provided by VYXARO LLC, a United States limited liability company (“Company,” “we,” “us,” or “our”).

VYXARO LLC is the sole legal owner and operator of this website, its services, and all related intellectual property and commercial activities.


 

2. Nature of Services

 


Nebyx provides digital marketing and content growth services, including but not limited to:

 

  • Short-form video content production for social media platforms;

  • Social media growth strategy development;

  • Competitor and market analysis;

  • Content positioning and performance optimization;

  • Workflow automation and content system implementation;

  • Ongoing creative and strategic consulting related to audience growth and client acquisition.

 


All services are digital, customized, performance-oriented professional services delivered remotely.


 

3. No Guarantee of Results

 


While our services are designed using proven content and marketing methodologies, we do not guarantee specific results, including but not limited to:

 

  • follower growth,

  • engagement metrics,

  • virality,

  • revenue increases,

  • lead generation outcomes,

  • algorithmic performance.

 


Social media platform performance depends on multiple external factors outside the Company’s control, including platform algorithms, market conditions, audience behavior, and client participation.


 

4. Refund Eligibility

 


Due to the customized and labor-based nature of our services, all purchases are generally non-refundable once work has commenced.


Refunds may only be considered under the following limited circumstances:

 

  • The Company fails to begin service delivery within the agreed onboarding period; or

  • A duplicate payment has been confirmed.

 


Refund requests must be submitted in writing to the Company using the contact information listed below within 7 calendar days of the payment date.


 

5. Non-Refundable Situations

 


Refunds will not be issued for:

 

  • dissatisfaction with creative style or subjective preferences;

  • expected performance outcomes not achieved;

  • delays caused by client inactivity, missing assets, or delayed approvals;

  • changes in client business strategy or priorities;

  • partial use of monthly service packages;

  • completed strategy, research, or analysis work;

  • digital deliverables already produced or delivered.

 


 

6. Subscription and Monthly Service Packages

 


Where services are sold on a recurring monthly basis:

 

  • Payments cover access to allocated production capacity and team resources during the billing period;

  • Fees compensate reserved operational resources regardless of usage volume;

  • Cancellation applies only to future billing cycles and does not retroactively qualify prior payments for refunds.

 


Cancellation requests must be submitted at least 5 business days before the next billing date.


 

7. Chargebacks and Payment Disputes

 


Initiating a chargeback without first contacting the Company to resolve the issue constitutes a violation of this Refund Policy.


The Company reserves the right to provide payment processors with service records, communications, delivery evidence, and contractual documentation to dispute illegitimate chargebacks.


 

8. Modifications to Services

 


The Company reserves the right to modify workflows, tools, production methods, or operational processes as necessary to improve service delivery, provided that the overall service scope remains materially consistent.


 

9. Limitation of Liability

 


To the maximum extent permitted by applicable law, VYXARO LLC shall not be liable for indirect, incidental, consequential, or business losses arising from the use or inability to use the services.


Total liability, if any, shall not exceed the amount paid by the client for the specific billing period in dispute.


 

10. Contact Information

 


All refund inquiries must be submitted in writing to:


VYXARO LLC

Email: hello@nebyxagency.com

Website: nebyxagency.com

 

 

By purchasing services from Nebyx, the client acknowledges and agrees to this Refund Policy.